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Customers

The ORLEN Group sells its products to customers in over 50 countries across 4 continents. The ORLEN client base includes both private customers (such as motorists) and institutional clients representing virtually all industries – including the chemical, automotive, aviation, power, construction, packaging, agricultural, and food production sectors.

We reach private customers mainly through service station networks spanning across Poland, the Czech Republic, Germany and Lithuania. Customers can rest assured that all our products meet exacting quality standards. As a result of substantial investments in our production facilities, unleaded petrol and diesel fuels produced by the ORLEN Group refineries fully satisfy all European standards, and even exceed with respect to some of the parameters. We were also Poland’s first producer to protect its products against microbiological contamination.

In terms of company size, our institutional client base is highly diversified – from small local companies up to Poland’s and world’s largest corporations such as Grupa Azoty, KGHM, PGE, or BASF, EDF, Grupa Veolia, GDF Suez, BP and Shell.

Our petrochemical products (including benzene, ethylene, and PTA) provide a basis for other products and services we use in our everyday lives. Not only do we manufacture fuels used in road vehicles, aircraft, ships or power plants, but we also produce lubricants, bitumens, and a whole range of other basic organic substances used to manufacture plastics, pharmaceuticals, and virtually all other chemicals.

Heavy fuel oil is burned in central heating boilers, steam generators and industrial furnaces, but it is also used in industrial processes. With our portfolio of aviation fuels, we provide fuel services for all aircraft types. In Poland, we are one of the largest producers and traders of bitumens, which are sold to companies and building groups engaged in road construction projects, and to producers of bitumen-based products used in the construction industry (such as roof coverings, roofing papers, or thermal insulation products).

ORLEN Paliwa is one of Poland’s largest sales organisations. It boasts a comprehensive offering of fuel products, including petrol (Pb95, Pb98), diesel fuel, heating oil, propane, butane and propane-butane mixtures (LPG). The offered fuels are of the highest quality and fully satisfy EU standards, and even exceed them with respect to some of the parameters. They are also environmentally friendly. The chemical composition of petrol, diesel oil, and heating oil is based on leading-edge global research. Gas products are compliant with Polish standard PN C-96008 and European standard EN-589 with their quality attested by relevant certificates. ORLEN Paliwa also builds industrial liquid gas installations used for heating purposes and in industrial processes, agriculture, food production and in the construction industry.

ANWIL is a major producer of nitrogen fertilizers for the agricultural sector in Central and Eastern Europe, the leader of Poland’s PVC market, and the only Polish producer of suspension polyvinyl chloride (marketed as POLANVIL). PVC products are sold primarily to customers in the construction industry, the municipal infrastructure sector (window and door frames, piping and tapware, windowsills, gutters), the electrical industry (cable and wire sheaths) and the packaging industry (foils). They are also used in a variety of other applications (such as manufacture of footwear or garden hoses). Sodium hydroxide is one of the primary chemicals used virtually in all industries, both as a feedstock in various types of organic and inorganic synthesis, and as an auxiliary material in the aluminium, cellulose and paper, textile and viscose industries, but also in the processing of crude oil, treatment of water for industrial applications, waste treatment, and in the food industry.

ORLEN Południe is a key player on Poland’s biofuels and biocomponents market, offering both biocomponents which can be blended with traditional diesel fuel or used as a standalone fuel. The company’s portfolio features a broad range of products for households, public buildings, small- and medium-sized enterprises, as well as specialist installations and industrial facilities.

IKS Solino is a manufacturer of products made using salt from the company’s own salt mine. The Company produces salt granules for dishwashers, table salt, curing salt for the meat industry, feed salt used in the manufacturing of fodder and compound animal feed, and industrial salt used as an ingredient in washing powders, dishwashing liquids, soap, detergents, as well as road salt for pavement salting.

The ORLEN Group’s portfolio also includes a broad range of services, such as supply of marine fuels and LPG, transport services, maintenance of service stations and fuel depots, repairs of various types of machinery, as well as health and safety and fire prevention services.

See also

Our products, services and brandsThe ORLEN Group and its environment

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ORLEN Group – Key events in 2015Our operations in 2015

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Responsibility towards CustomersResponsible company

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